At MyJewelsKart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

Returned items must:
• Be unused and unworn
• Be in original packaging
• Include tags and accessories
• Be in resellable condition

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

Certain items may not qualify for returns due to hygiene or customization reasons.

These may include:
• Personalized jewellery
• Customized products
• Earrings or hygiene-sensitive products
• Damaged products caused by misuse

If you receive a damaged or incorrect product, please contact support with:
• Your order number
• Photos of the product
• A description of the issue

We will review the issue and assist accordingly.

Once returned items are received and inspected, approved refunds will be processed to the original payment method.

Refund timing may vary depending on your payment provider.

Customers may be responsible for return shipping costs unless the item received is damaged or incorrect.

We recommend using tracked shipping services for returns.

Orders may only be cancelled before they are processed or shipped.

Once dispatched, cancellations may no longer be possible.

For return or refund assistance, please contact our customer support team through the website.